Insert callout

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    I have produced several presentations which incorporated callouts, and they worked perfectly. I haven’t used this feature for a year or two. Now I need to insert a callout in a new presentation, and cannot do it. I have tried every possible icon and key combination that I can think of, but I can’t insert a new callout. When I click on the callout arrow, I select the shape of callout I want, but the next move eludes me. How do I insert it into the slide? There is a panel on the right side of the screen, but all its fields are all obstinately greyed out.
    Please help.
    I didn’t find the right solution from the Internet.
    whiteboard video

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